Adobe Reviews

Just absolutely terrible, scammers, horrible customer service.
Just ridiculous the way they disrespect their customers

Adobe's customer service is freaking terrible!!!!!!!!!!!!!!!
When Walmart customer service looks world-class when next to Adobe customer service that says it all!!!
These F**** ers hang up on people, do not even answer questions when asked. Or if there is an issue with the software that has been escalated to the engineering team takes months, if they even get back to you at all. Third world crap!!!

When I asked to cancel after the 3month trail I was told:
'I can see that you already taken free 3 months so please continue the subscription and and complete the tenure'
It took 50min to get to this point.
(we never used the software - review is strictly about poor customer service and their terrible website)

They make their money off of people forgetting to cancel subscriptions. Any other company where I signed up and forgot to cancel in time the company was always very accommodating. Not Adobe, their customer service rep just inundates you with "special offers" and will eventually just say tough luck, sort it out with your bank upon contacting them for a sub cancel and refund.

Its clear from all these reviews Adobe hide the fact they're going to trap you in a contract with a huge exit fee at the point of sale. It angers me so much they do this especially during a pandemic when small businesses and individuals are struggling. Absolute scum. Message my instragram @jed104 for info on how to escape their clutches, it worked for me it might work for you.

NEVER EVER BUY. SCAM!! I couldn’t access my products for over a year, and then they charge me $400 and refused to refund me and tried to trick me into a new subscription even though I told them countless times that I wanted to cancel everything over and over. I am beyond upset, and after I told them for the 100th time I wanted it refunded they hung up on me. Angry and hurt that I let a scammer take my card information.

Never ever accept the offer of a free extension to a trial period. Whilst this may seem like a kind gesture on behalf of Adobe, the reality is that this company will then claim that you must pay a cancellation fee if you subsequently decide to close a plan during this extended free period. If you cancel during the initial trial period, no fee is due. It is abundantly clear to me that Adobe uses this tactic to draw users to its product without any clarity about the consequences if you then opt to cancel.

If i could negatively review this I would. Horrible experience i needed a free trial and I was locked into a year paying in usd from canada. Where the best they could do was give me a few months off no charge. F*** adobe I hope to never use there service again.

This is the absolute worst company in the world. Stole $600 dollars from my account, refused to cancel the service during trial period, they are well known for this. Finally had to cancel my card to keep them from charging me. Absolute worst, stay away!!!!

VERY UPSET i COULDN'T GIVE A ZERO RATING, I HAVE WAISTED HOURS DAYS ON THIS DANGLING CARROT WEBSITE WHICH TORMENTS AND FRUSTRATES, COMPLICATED, WOULD LOVE TO MEET THE INDIVIDUAL WHO CREATED THIS USELESS WEBSITE

If I could give zero I would. This company is a fraud! I requested a service that was 99 cent per month, instead they placed me in a $15 per month plan without my consent. When I wanted to cancel they wanted to charge me $30. FRAUD FRAUD FRAUD!!!!

Chat service takes forever to respond. No back and forth. They give instructions like "Got to view menu" wait three or 4 minutes for next instruction. Going to the view menu takes less than a second. Try calling... go for the call back option and they call you back to put you into the hold queue. It is 2021 and they are just as bad as always